AOC has been providing us with support for 3 years by carrying out all of the internal audits of our four Head Offices in France and Belgium. The approach used in carrying out the audits is perceived by everybody as a constructive and pedagogical coaching session which has allowed us to constantly improve. We have progressed from a simple Quality System approach to a true tool for the benefit of the company. AOC has helped us to develop the system’s maturity by, for example, the replacement of output indicators by performance indicators. Certification is no longer regarded as a constraint but as an essential tool for continuous improvement.

Géraud de Saint Sernin
Quality, Safety and Environment Director

December 2012

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